ShopAbout
Zvetya
Sign InCart (0)

zvetya

Purity. Elegance. Radiance.

All ProductsSerumCreamBodyMy Account
FAQContact Us
Our Policy
InstagramFacebook

Newsletter

Our Policy

Terms of Service & User Terms and Conditions

Terms of Service — User Terms and Conditions

BY ACCESSING OR USING THIS PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE ("TERMS OF USE" OR "TOU"), PRIVACY POLICY AND SUCH OTHER AGREEMENTS, AS MAY BE ADOPTED BY US FROM TIME TO TIME. PLEASE READ THESE AGREEMENTS CAREFULLY BEFORE ENTERING INTO A TRANSACTION ON THIS PLATFORM.

THIS DOCUMENT IS AN ELECTRONIC RECORD UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

"AFFILIATES" as used herein means, with respect to Company, an entity that directly or indirectly controls, is controlled by or is under common control with Company. "CONTROL" for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interest of an entity.

"BUYER/S", "YOU", "YOUR" OR "USER/S" means a legal person who is given access to use the Platform in accordance with the Terms contained herein.

"COMPANY, US, OUR OR WE" as used herein refers to "ZVETYA" with its registered office at Regd. Office: 271, 11th main road 4th block, koramangala, karnataka, 560034, Contact number : 7628785070. and its Affiliates.

"PROFILE" means the individually identifiable profile of User created at the time of registering on the Platform.

"PLATFORM" means and refers to this website 'www.zvetya.com', which enables Buyers to order and purchase Products under the brand "ZVETYA".

PLEASE CAREFULLY READ THESE TERMS BEFORE ACCESSING, USING OR TRANSACTING ON THE PLATFORM.

Terms & Conditions

  1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://www.zvetya.com/ ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').
  3. The Platform is owned by ZVETYA, a company incorporated under the Companies Act, 1956 with its registered office at 271, 11th A Main Road (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').
  4. Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
  5. For the purpose of these Terms of Use, wherever the context so requires 'you', 'your' or 'user' shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
  6. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
  7. The use of Platform and/or availing of our Services is subject to the following Terms of Use:
    1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
    2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    3. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
    4. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.
    5. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
    6. You agree to pay us the charges associated with availing the Services.
    7. You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
    8. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience to provide further information.
    9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
      1. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
      2. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
      3. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
      4. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in India.
      5. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

General

  • By accessing, logging in, transacting on or using the Platform, You agree to these Terms.
  • These Terms incorporate by reference Privacy Policy ("Privacy Policy") as set out at https://www.zvetya.com/our-policy. By using Platform, You agree to be bound by the Privacy Policy.
  • These Terms apply to all offers and contracts relating to the sale and delivery of Products by us. In other words, you agree to these Terms, when you (i) order anything from the Platform, (ii) order anything at any web page directly connected to the Platform or (iii) when you accept an offer from us. It is only possible to deviate from these Terms if agreed in writing by us.
  • These Terms also apply to all users of the Platform, including users who view and access the Content. "Content" includes the text, software, scripts, graphics, photos, sounds, music, videos, audio-visual combinations, interactive features and other materials You may upload, provide, view on, access through the Platform.

1. Access to the Platform

  • You may access and use the Platform only if You are 18 (eighteen) years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872. Company reserves the right to terminate Your registration and / or refuse to provide You access to the Platform if it is brought to the Company's notice or if it is discovered that You are a minor, insolvent or in any manner barred from entering into a contract. If You are under 18 years of age, then please purchase products or use the Platform through your legal guardian in accordance with the applicable laws.
  • When You use the Platform or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records or otherwise from Us periodically to the electronic or residential address provided to us at the time of registration, and as and when required. The Company may communicate with You by email or by such other mode of communication, electronic or otherwise.
  • The Company will undertake reasonable efforts to ensure that availability of the Platform will be uninterrupted and that transmissions will be error-free. However, due to the inherent nature of the internet, this cannot be guaranteed. The Platform may also be occasionally suspended or restricted to carry out repairs, maintenance, or the introduction of new facilities, upgrades or services at any time without prior notice. Notwithstanding anything to the contrary, the Company reserves the right to refuse access to the Platform to new users or to terminate access granted to existing Users at any time.
  • You may use the Platform and the Content only in India, where We offer Our service. We make no representation that Content on the Platform is appropriate or available for use in locations outside India or that the Platform complies with any country's privacy laws. If You access the Platform, You do so on Your own initiative and are responsible for compliance with local laws.

2. Your Profile and Your Information

  • Users are required to register on the Platform by submitting the requisite documents and information (including without limitation phone number, name, age, gender, KYC Documents, financial details, GST details where applicable, etc.) and subsequently creating a Profile. Upon successful registration, Buyers will be issued a username and password which are linked to Your Profile. These are non-transferable. Please keep this information confidential as You are responsible for all acts or omissions committed on the Platform using Your username or password and for all the information / content posted under Your Profile. Buyers are prohibited from selling, trading, or otherwise transferring their Profiles to other persons. Representatives of the Company may assist the Buyers with creating their account and registering them on the Platform.
  • By creating a Profile, You confirm that the information in Your Profile is accurate, genuine and will be regularly updated and You shall immediately notify Us of any unauthorized use of Your Profile or any other breach of these Terms of Use or security known to You.
  • By creating a Profile, You will be responsible for maintaining the confidentiality and security of Your Profile, and are fully responsible for all activities that are carried out through Your Profile. You agree to (a) immediately notify the Company of any unauthorized use of Your Profile or any other breach of security, and (b) ensure that You exit from Your Profile at the end of each session. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with these requirements.
  • Further We do not have/share any liability in the event of any financial loss or any form of damages due to the inaccurate information provided by the user of the Platform. You are solely responsible for the activity that occurs on Your account whether or not You have authorized such activities or actions and shall, at all times, keep the Company indemnified in this regard and You must keep Your account password, if any, secure. You must notify the Company immediately of any breach of security or unauthorized use of Your account. You may not use Your account to breach the security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the Platform may be available to You or other authorized users of the Platform. You shall not interfere with anyone else's use and enjoyment of the Platform or any associated services or features. Users who violate systems or network security may incur criminal or civil liability in accordance with the law of the land.
  • The Company does not pre-screen Your Profile information or User Content. However, the Company at its discretion and in accordance with applicable law may monitor any content or information posted by You and may remove any User Content from the Platform if the Company determines in its sole discretion that such User Content is in violation of these Terms of Use, breaches its contractual obligations or any applicable law. Where the Company removes User Content from the Platform, the Company will make reasonable efforts to inform the User who had posted such User Content. Such actions do not in any manner, negate or dilute the Company's position as an intermediary under applicable laws or impose any liability on the Company with respect to User Content.
  • Some of the Profile data may be considered personal information under data privacy laws applicable in relevant jurisdictions. Further, for Platform to provide optimum end user experience, We may also collect and/or obtain certain other end user information (including without limitation phone Device-related information, IP address, location data etc.). You consent to such end user information and the Profile data being collected, used and processed in accordance with the provisions of the Privacy Policy.
  • Further, You authorize Us to:
    • collect, use, share, process and store all information provided by You and Your access information including the IP address, IMEI number and MAC address of the computer / device from where the Platform was accessed;
    • either directly, or through third parties, verify and confirm information in Your Profile;
    • contact You using the information in Your Profile and provide promotional materials that may be of interest to You;
    • use any and all of the information provided by You to create Your Profile; and
    • modify, limit or delete Your Profile as may be required.
  • You hereby agree and consent to receive all communications at the mobile number provided by you, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, You further authorize Us to share/disclose the information to any third party service provider or any affiliates, group companies, their authorized agents or third party service providers.

3. Products

  • The Platform advertises, displays, makes available and sells various Products designed and created by the Company under the brand 'ZVETYA' and affiliated brands (including services ancillary to the products and services), vouchers, and services to Users of the Platform ("Products").
  • All Products shown on the Platform are subject to availability. This means that, although we strive to ensure our Platform reflects the availability of stock, a Product shown on the Platform may no longer be available for purchase. Alterations to certain aspects of your order such as the size, color etc. may be required due to limitations caused by availability of product, difference in size charts of respective brands etc.
  • Minor differences in color and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. We are not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the Platform.
  • We reserve the right, but not the obligation, to limit the provision of the Platform and/or Platform to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product made on this Platform is void where prohibited.
  • All prices are inclusive of VAT/CST, service tax, Goods and Services Tax ("GST"), duties and cesses as applicable - unless stated otherwise. You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.
  • We reserve the right at any time to modify or discontinue the services, the Platform and /or any part or content thereof without notice at any time. We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the services, the Platform.

4. Payment

  • Prices for Products are described on our Platform and are incorporated into these Terms by reference. All prices are in Indian Rupees. Prices, Products and services may change in accordance with the brand guidelines or other terms and conditions, laws, etc. applicable to each Product. Users further undertake that by initiating a transaction, the User is entering into a legally binding and enforceable contract with the Company to purchase the products using such payment facilities as may be permitted by applicable laws and as may be accepted by the Platform.
  • The Platform does not charge any registration/membership or browsing fee. However, the Platform reserves the absolute right to alter the fee policy from time to time. In the event, the Platform alters its services, it may introduce new fees for such altered services. All such fees that the Platform may charge will be intimated to the Users and such change shall automatically become effective immediately after they are posted on the Platform. All such fees charged by the Platform shall be in Indian Rupees. The Users continued use of the Platform shall be deemed as an acceptance of the amended terms and conditions.
  • The Platform may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance and to facilitate payment between Users and Company.
  • While availing any of the payment method/s available on the Platform, the Platform will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to:
    • Lack of authorization for any transaction/s, or
    • Exceeding the preset limit mutually agreed by and between the User and relevant banks of the User, or
    • Any payment issues arising out of the transaction, or
    • Illegitimacy of the payment methods (credit/debit card frauds etc.) being used by a User;
    • Decline of transaction for any other reason(s).
    Notwithstanding anything contained herein, the Platform reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the credibility of the User.
  • Use of the payment facilities provided by the Platform shall not render the Platform liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the Products listed on the Platform. The Platform shall not be responsible for any damages, interests or claims arising from not processing a transaction.
  • Every User hereby agrees to provide accurate information, such as credit/debit information for purchasing Products on the Platform. Every User further warrants that he/she shall not use payment information or instrument that is not lawfully owned by the User. The Platform shall not utilize or share with any third party unless required as per law, regulation or court order or in accordance with the terms of the Privacy Policy. The Platform disclaims all liabilities arising out of loss of any information pertaining to the Confidentiality of the credit/debit card details or pre-paid instrument account. In addition to these Terms, the terms and conditions of the bank or other financial institution shall also be applicable to every User. The Platform disclaims any liability arising out of declining of payment by such bank or financial institution.
  • The Platform may in its sole discretion impose limits on the number of transactions which an individual holding a financial instrument may use for payment for Products.
  • Additionally, the Platform reserves the right to refuse to process transactions exceeding such limits and transactions by Users that have incurred questionable charges and amounts.
  • The Platform is merely a facilitator for providing the User with payment channels through automated online electronic payments (either itself or through Service Providers), cash on delivery, collection and remittance facility for the payment of Products purchased by the User on the Platform using the existing authorized banking infrastructure and credit card payment gateway networks (of either the Platform or Service Providers).

5. Returns, Refunds & Cancellation Policy

This policy outlines the terms under which Users may request cancellations, returns, exchanges, or refunds for products purchased on the Platform.

1. Order Cancellation

  • Cancellation requests will only be considered if raised within 24 hours of placing the order.
  • Cancellation requests may not be accepted if the order has already been processed, shipped, or is out for delivery. In such cases, Users may choose to refuse delivery at the doorstep.
  • The Platform reserves the right to cancel any order at its discretion, including but not limited to:
    • Suspected fraudulent transactions
    • Incorrect pricing or product information
    • Stock unavailability
    • Bulk or commercial resale orders

2. Fraudulent & High-Risk Transactions

The Platform reserves the right to cancel or block orders and/or user accounts in cases involving:

  • Suspicious or fraudulent activity
  • Failure to verify payment details
  • Use of invalid or misleading contact information
  • Misuse of offers, vouchers, or promotions
  • High return rates or repeated refund requests
  • Refusal to accept Cash on Delivery (COD) orders
  • Returning incorrect or empty packages

Users identified under such categories may have their accounts restricted or blocked, and any associated credits or benefits may be forfeited.

3. Returns & Exchanges

  • Returns or exchange requests must be initiated within 5 days of delivery.
  • Products must meet the following conditions:
    • Unused, unwashed, and undamaged
    • Returned with original packaging and tags intact
  • Returns will not be accepted if:
    • The product has been used or damaged by the User
    • The returned item does not match the original product
    • There is any alteration in product condition

If reverse pickup is unavailable, Users may return the product via a courier service of their choice. In such cases:

  • Proof of Delivery (PoD) must be retained and shared if required
  • Courier reimbursement, if applicable, will be communicated based on the product

Size Exchange:

  • Allowed only once per order (if applicable to the product)
  • Any price difference during exchange will not be refunded

4. Damaged, Defective or Incorrect Products

  • Any damaged, defective, or incorrect product must be reported within 24 hours of delivery.
  • Products that do not match expectations or website description must also be reported within 24 hours.
  • Requests will be reviewed and verified by the Platform/seller before approval of refund or replacement.

For products covered under manufacturer warranty, Users are required to contact the manufacturer directly.

5. Non-Cancellable / Non-Returnable Items

  • Cancellation is not applicable for certain categories such as perishable goods (e.g., flowers, eatables, etc.).
  • However, refunds or replacements may be considered if the delivered product is proven to be defective or of poor quality.

6. Refund Policy

  • Refunds will be initiated only after the returned product is received and inspected by the Platform.
  • Approved refunds will be processed:
    • Within 7 business days (initial processing timeline)
    • Final credit may take 10–15 business days, depending on the payment method

Refund Mode:

  • Online payments → Refunded to the original payment method
  • COD orders → Refunded via bank transfer (NEFT) or wallet credit
  • All refunds will be processed in Indian Rupees (INR)

7. Exchange / Replacement Delivery

  • Once an exchange or replacement request is approved and the returned product is received, the replacement item will be dispatched.
  • Delivery of exchanged/replacement products typically takes 5–7 working days, depending on location and courier availability.

8. Important Conditions

  • Users must retain packaging for 3–4 days after delivery for investigation purposes, if required.
  • Claims regarding missing/partial items must be reported within 48 hours of delivery.
  • The Platform is not liable for claims raised beyond the specified timelines.

Shipping Policy

Shipping & Delivery

At Zvetya, we strive to ensure a seamless and reliable delivery experience. All orders are processed and dispatched within 1–2 business days from the date of order confirmation and successful payment. Deliveries are fulfilled through trusted domestic courier partners and shipped to the address provided at checkout.

Once dispatched, orders are typically delivered within 5–7 working days, depending on your location. While we aim to meet these timelines, delivery may be impacted by external factors such as weather conditions, logistical delays, or unforeseen disruptions. Zvetya operates on a best-efforts basis and is not liable for delays or damages caused during transit by courier partners.

Our delivery partners will attempt delivery up to three times. If the order cannot be delivered after these attempts, it may be cancelled at our discretion. Cash on Delivery (COD) orders may include a nominal additional fee, which is non-refundable in the event of returns or cancellations post-dispatch. Shipping charges, if applicable, are also non-refundable.

We currently deliver across India only. Once your order is placed, you will receive a confirmation email with your order details and estimated delivery timeline. Orders can be cancelled prior to dispatch; prepaid orders will be refunded to the original payment method upon successful cancellation.

Privacy Policy

Introduction

This Privacy Policy describes how ZVETYA and its affiliates (collectively "ZVETYA, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://www.zvetya.com/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc., all of the above being in accordance with applicable law(s).

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

If you receive an email, a call from a person/association claiming to be ZVETYA seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosures may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform; this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in the event of any pending grievance, claims, pending shipments or any other services refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Grievance Officer

  • Name: Zvetya Lifestyle
  • Designation: Grievance Officer
  • Address: Zvetya Lifestyle, 271, 11th A Main, 4th Block, Koramangala, Karnataka 560034
  • Contact Number: 7628785070
  • Email: customercare@zvetya.com
  • Hours: Monday – Friday (9:00 – 18:00)

9. Compliance with Laws

9.1 As required by applicable law, if You make a purchase of an amount equal to or above INR 2,00,000.00, You will be required to send the Company and/or upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by You will be canceled. The requirement to submit the PAN card arises only once and if it has been submitted once by You, it need not be submitted again. The order shall stand canceled if there is a discrepancy between Your name and the name on the PAN Card.

9.2 You shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using payment facility and Platform.

10. Acknowledgements

You agree and acknowledge that:

  • The Platform includes third party Content, advertising information or promotional material (collectively "Third Party Content") and it is hereby clarified that Company is not responsible or liable for any Third Party Content, the intellectual property and other proprietary rights in the Third Party Content. Company is not responsible for the accuracy of any Content which may be accessed or provided by You. Your use of the Platform, the Ad-Content and the Content, including Your election to view, contribute, interact with or action upon the same is at Your sole risk and discretion.
  • The Platform may also contain links to other websites, which are not operated by the Platform, and the Platform has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.
  • You will need to make Your own independent judgment regarding Your (i) direct interaction with any third-party landing pages/websites/applications where Company redirects You; or (ii) Your participation in promotions or interaction with Third Party Content of any advertisers, content providers, e-commerce partners, reward partners or payment facilitators even if you elect to engage with any such content such as games, promotions, advertisement, product purchase on the Platform. We assume no liability for the same and Your correspondence or business dealings with, or participation in promotions/content of advertisers, content providers, e-commerce partners, reward partners or payment facilitators found on Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between You and such third party. We urge You to refer and review the terms of use, warranties and license agreements of such third-party promotions, content partners, streaming partners, e-commerce partners, sponsors, advertisers, websites, applications and other landing pages that You interact with.
  • You are responsible for providing, at Your own expense, all equipment and resources necessary to use the Platform and services, including a computer, software, modem, and internet access (including payment of all fees associated with such access). Mobile internet transmissions are never completely private or secure and the transmission of Content, and Your use of the Platform may be affected, interrupted or disrupted for reasons beyond Company's reasonable control. Any message or information You send using Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

11. License and Content Restrictions

License Restrictions: Except as expressly set out in these Terms, You agree:

  • not to copy the Platform (including its specific design, user interface) except where such copying is incidental to normal use of Platform, or where it is necessary for the purpose of back-up or operational security;
  • not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Platform;
  • not to make alterations to, or modifications of, the whole or any part of Platform, or permit the Platform or any part of it to be combined with, or become incorporated in, any other programs including any root software;
  • not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platform or attempt to do any such thing except to the extent permitted by applicable law solely because it is essential for the purpose of achieving interoperability of Platform with another software program, and provided that the information obtained by You during such activities:
    1. is used only for the purpose of achieving interoperability of Platform with another software program;
    2. is not disclosed or communicated without Our prior written consent to any third party;
    3. is not used to create any software that is substantially similar to the Platform.
  • not to provide or otherwise make available the Platform in whole or in part (including object and source code), in any form to any person without prior written consent from us;
  • to comply with all technology control or export laws and regulations that apply to the technologies used or supported by Platform in Your use of the Platform;
  • to not use the Platform in an unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into Platform or any operating system and shall at all times remain compliant with laws applicable to Your use of Platform;
  • to not infringe Our intellectual property rights or those of any third party or any license terms in relation to Your use of Platform or any service associated (to the extent that such use is not licensed by these Terms);
  • not use the Platform in a way that could damage, disable, overburden, impair or compromise Our systems or security or interfere with other users; and
  • not collect or harvest any information or data obtained from any Platform or Our systems or attempt to decipher any transmissions to or from the servers running any service for the Platform including attempt to sell, resale, broker, re-broker, reverse-engineer or make derivative works of such data.

Content Use Restrictions: The Content is provided to You 'AS IS'. All rights not expressly conferred by Us to You hereunder are specifically reserved solely to Us, our content partners and third party providers of the Third-Party Content. You may access Content for Your information and personal use solely as intended through the provided functionality of the Service and as permitted under these Terms. You may not:

  • use Content in an obscene, pornographic, defamatory, disparaging, infringing or other unlawful manner or in violation of any applicable laws, proprietary or privacy rights;
  • Unless expressly permitted pursuant to Platform, use the Content for any commercial, promotional, advertorial, endorsement, advertising or merchandising purpose;
  • share, re-distribute, reproduce, download, sub-license, publish, copy, create derivative works, offer for sale or use the Content and/or Ad-Content displayed on Platform (unless You are specifically permitted to share or copy by way of a 'Share' or 'Copy' button); and/or
  • re-order, re-purpose, modify, edit, obscure or truncate in any way the Content, Ad-Content or Platform.

You understand that when using the Platform, You will be exposed to Content from a variety of sources, and that Company is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content. You further understand and acknowledge that You may be exposed to Content that is inaccurate, offensive, indecent, or objectionable, and You agree to waive, and hereby do waive, any legal or equitable rights or remedies You have or may have against Company with respect thereto.

12. Your Content, Conduct and Responsibility

You shall be solely responsible for Your Content and the consequences of submitting and publishing Your Content on the Platform. You affirm, represent, and warrant that You own or have the necessary licenses, rights, consents, and permissions to publish Content that You submit; and You license to Company all patent, trademark, trade secret, copyright or other proprietary rights in and to such Content for publication on the Platform pursuant to these Terms. You may remove Your Content from the Platform at any time. You must remove Your Content if You no longer have the rights required by these Terms.

By posting information/content on the Platform You agree that You will not upload, share, post, or otherwise distribute or facilitate distribution of any Content that:

  • is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another user's privacy, or is otherwise tortious or contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates Company's content guidelines, rules or policies;
  • harms minor in anyway or is grossly harmful, blasphemous; hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling;
  • victimizes, harasses, degrades, or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age, disability, or other legally protected basis;
  • belongs to another person and to which the user does not have any right to and/or infringes on any right of publicity, moral right, or other proprietary right of any party;
  • constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
  • contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
  • impersonates any person or entity, including any of Our employees or representatives or deceives or misleads the addressee about the origin of such Content and/or messages or communicates any information which is grossly offensive or menacing in nature;
  • threatens the unity, integrity, defense, security or sovereignty of any nation, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting any other nation.

You agree that We may, at any time and at Our sole discretion, terminate Your membership, account, or other affiliation with Our Platform without prior serving any notice to You for violating any of the above Terms and associated provisions. Upon such termination, You agree that We may remove any and all Content that You may have posted to. In addition, You acknowledge that We do and will cooperate fully with any investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal or civil violations. You understand that the Company does not guarantee any confidentiality with respect to any Content You submit. By submitting any Content to Us, You are placing the information in the public domain and hence, the information is deemed non-confidential.

For clarity, You retain all of Your ownership rights in Your Content. However, by submitting Content to Company, You hereby grant Company a worldwide, perpetual, non-exclusive, royalty-free, commercial use, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, modify, re-brand, publish, adapt, make available online or electronically transmit, and perform the Content in connection with the Platform, Company's (and its successors' and Affiliates') and/or its third-party partner's and/or collaborator's business including without limitation for promoting and redistributing part or all of the Content (and derivative works thereof) in any media formats and through any media channels including without limitation on Company's owned and/or operated content platforms, sites, and/or applications (collectively "Company Properties"). You also hereby grant each user of the Company Properties a non-exclusive license to access Your Content through the Company Properties, and to use, reproduce, distribute, display, publish, make available online or electronically transmit, and perform such Content as permitted through the functionality of the Company Properties and under these Terms.

Subject to applicable laws including as per the Infotech Laws, at Our sole discretion, We may employ automated monitoring devices or techniques to protect Our users from mass unsolicited communications (also known as "spam"), other types of electronic communications that We deem inconsistent with Our business purposes, and/or content that is breaching our Content Guidelines and these Terms. However, such devices or techniques are not perfect and may affect the transmission of both legitimate and unsolicited content/communications between parties. Regardless, You agree that We are not responsible for any legitimate Content, and communication that is blocked, or for any unsolicited Content, and communication that is not blocked. Company will not be responsible for any information shared between the users. Company will retain Your Content, information and communications (including Your Registration Data, information collected pursuant to Your use of the Platform, photos, videos and files) for internal quality monitoring purposes, content moderation and take down, or otherwise as required under applicable laws.

13. Use of Platform

  • You may not use any Products available on the Platform for any illegal or unauthorized purpose;
  • Any fraudulent use of this Platform or applicable payment method to purchase the products from the Platform, which causes any monetary loss to the Company as a result of Your action/inaction shall be recovered from You. Without prejudice to the above, the Company reserves the right to initiate legal proceedings against You for the fraudulent use of this Platform and/or the Platform or for any other unlawful act or omission in breach of these Terms;
  • That images and pictorial representations on the Platform may be enhanced for advertising purposes;
  • That You shall be responsible for checking the Content, Product description and other related information; and
  • You confirm that the product(s) ordered by you are purchased for your internal/personal purpose and not for resale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the Products ordered by you on the Platform.

Prohibited Uses: We do not offer to sell any prohibited items on the Platform. You understand and acknowledge that as a buyer it is also Your responsibility to ensure that at no point You purchase the following products on the Platform in the unlikely event that they are listed:

  • Adult products and pornographic materials (including child pornography) in any form (print, audio/video, multimedia messages, images, photographs, etc.);
  • Alcohol;
  • Animals and wildlife products – examples include live animals, mounted specimens, and ivory;
  • Artifacts;
  • Counterfeit goods and services infringing the IP (as defined below);
  • Crude oil;
  • Electronic surveillance equipment prohibited by law;
  • Embargoed goods from prohibited countries;
  • Endangered species of animals and plants, whether alive or dead;
  • Event tickets which are exempted from resale by law;
  • Firearms, weapons, and knives – examples include pepper spray, replicas, and stun guns;
  • Any financial services;
  • Food and healthcare items without holding requisite permits;
  • Gray market products;
  • Government related items/equipment (like wireless equipment with frequency used by the police, uniforms of Government officials including but not limited to the use by the police/the Indian army, etc.);
  • Government issued documents like passports etc.;
  • Hazardous, restricted, or regulated materials – examples include batteries, fireworks, and refrigerants;
  • Human remains and body parts;
  • Invoices and receipts (including blank and pre-filled);
  • Liquefied petroleum gas cylinder;
  • Lottery tickets;
  • Mailing lists and personal information;
  • Maps and literature where Indian external boundaries have been shown incorrectly;
  • Medicines, drugs and drug paraphernalia that require a registered medical practitioner's prescription;
  • Narcotic drugs and psychotropic substances as defined under the Narcotic Drugs and Psychotropic Substances Act, 1985;
  • Offensive material which is likely to offend the sentiments of people whether on the grounds of religion, race, caste, sex or place of birth, race, ethnicity, or culture;
  • Radioactive materials;
  • Reptile skins;
  • Sex determination Kit as under the Pre-Conception and Pre-Natal Diagnostic Techniques Act, 1994;
  • Stocks and securities;
  • Real estate;
  • Stolen property;
  • Tobacco;
  • Any other sanctioned or prohibited items or services as per applicable laws; and
  • Any other item deemed unfit by Company.

14. Intellectual Property

  • Intellectual Property Rights ("IPR") for the purpose of these Terms shall always mean and include copyrights whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, source code, technical data, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights and further shall also include but not be limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code in relation to the Platform.
  • All IPR on the Platform are IPR of Company and/or its licensors and Content providers. All such copyright and marks are protected under applicable copyright, trademark, and other domestic and international proprietary rights laws. Any violation of copyright and other proprietary laws may result in severe civil and criminal penalties, including monetary damages. The Parties hereto agree and confirm that no part of any Intellectual Property rights mentioned hereinabove is transferred in the name of User and any intellectual property rights arising as a result of these presents shall also be in the absolute ownership, possession and our control or control of its owners/permitted assigns, as the case may be.
  • Every User hereby grants the Platform a perpetual, non-revocable, worldwide, royalty-free and sub-licensable right and license to use, copy, publish, transmit, reproduce, modify, adapt any Content provided or created by the User. Company shall have no liability for any infringement of intellectual property rights with respect to such Content created by the User.

15. Optional Tools

We may provide You with access to third-party tools which We neither monitor nor have any control over nor do We provide any input. You acknowledge and agree that we provide access to such tools on an "as is basis" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by You of optional tools offered through the Platform is entirely at Your own risk and discretion and You should ensure that You are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Platform (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

16. Unauthorized Use of Content

We view the removal or "take down" of Content from the Platform as a significant step. Consequently, if You believe Your copyright has been infringed by a posting on the Platform, We ask that You send us a written notification in the manner provided below. To be effective and to support immediate removal of the allegedly infringing Content, Your notification to us needs to include the following:

  • Detailed identification of Your copyrighted or otherwise protected work that You believe has been infringed.
  • Identification of the specific Content on the Platform that You claim is infringing Your copyrighted or otherwise protected work identified in item (a) above.
  • Your contact information (email address preferred).
  • Contact information for the owner/administrator of the allegedly infringing webpage or other Content (email address preferred).

You must also include the following statements in Your written notification:

"I have a good faith belief that use of the copyrighted materials work described in this notification as allegedly infringing is not authorized by the copyright owner, its agent, or the law. I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner, or I am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

You must then sign Your written notification. Finally, send the completed written notification to: zvetya@zvetya.com

17. Limited Warranty and Disclaimer

Any implied warranties including those prescribed by statute are expressly disclaimed.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM INCLUDING WITHOUT LIMITATION THE PRODUCTS DELIVERED TO YOU THROUGH THE SERVICE IS PROVIDED TO YOU "AS IS," WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, WITHOUT PERFORMANCE ASSURANCES OR GUARANTEES OF ANY KIND, AND YOUR USE IS AT YOUR SOLE RISK. THE ENTIRE RISK OF SATISFACTORY QUALITY AND PERFORMANCE RESIDES WITH YOU. COMPANY, COMPANY'S LICENSORS, DO NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF CONDITION, UNINTERRUPTED USE, ACCURACY OF DATA (INCLUDING BUT NOT LIMITED TO LOCATION DATA), MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES (IF ANY) ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. COMPANY, COMPANY'S LICENSORS, AFFILIATES AND DEVICE PARTNERS DO NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PLATFORM; WILL MEET YOUR REQUIREMENTS; THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE PLATFORM WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER SERVICE OR THAT ANY ERRORS IN THE PLATFORM WILL BE CORRECTED. NO ORAL OR WRITTEN ADVICE PROVIDED BY COMPANY, ITS AFFILIATES, COMPANY'S LICENSORS OR ANY AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS APPLY ONLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

WITH RESPECT TO THE USER CONTENT, PLATFORM IS AN INTERMEDIARY UNDER APPLICABLE LAWS.

18. Limitation of Liability

IN NO EVENT WILL COMPANY, ITS AFFILIATES AND/OR ITS AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS BE LIABLE FOR ANY INJURY, LOSS OF PROFITS, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM POSSESSION, ACCESS, USE OR MALFUNCTION OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, DAMAGES TO PROPERTY, LOSS OF GOODWILL, DEVICE FAILURE OR MALFUNCTION AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES, PROPERTY DAMAGES OR PUNITIVE DAMAGES FROM ANY CAUSES OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE AND WHETHER OR NOT COMPANY, ITS AFFILIATES AND/OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY'S, ITS AFFILIATES' AND/OR ITS LICENSORS' LIABILITY FOR ALL DAMAGES (EXCEPT AS REQUIRED BY APPLICABLE LAW) EXCEED AN AMOUNT EQUIVALENT TO INDIAN RUPEES ONE HUNDRED. THESE LIMITATIONS OF LIABILITY SHALL NOT BE APPLICABLE SOLELY TO THE EXTENT THAT ANY SPECIFIC PROVISION OF THIS LIMITATION OF LIABILITY IS PROHIBITED BY ANY FEDERAL, STATE, OR MUNICIPAL LAW, WHICH CANNOT BE PREEMPTED. THESE TERMS GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Nothing in these Terms shall limit or exclude Our liability for:

  1. death or personal injury resulting from Our gross negligence;
  2. fraud or fraudulent misrepresentation; and
  3. any other liability that cannot be excluded or limited by applicable laws.

19. Termination

These Terms will terminate automatically if You fail to or Company suspects that You have failed to comply with its terms and conditions. In such an event, Your Platform may be disabled and You must cease using the Platform, the Content comprising the Platform. Company reserves the right, without liability, to change, suspend, remove, disable or terminate access to the Platform, Content comprising the Platform or certain areas or features of the Platform, at any time for any reason (including without limitation to protect Our interests, on account of investigation for a suspected violation of these Terms or as a result of Us finding that a violation of these Terms has occurred), with or without notice. Company further reserves the right to change, modify, update, impose limits, deny or create different access to the use of the Platform, the Content comprising the platform and/or its features, or any part thereof, without prior notice provided however that Company will comply with all applicable privacy laws in implementing such changes.

20. Indemnity

You hereby agree to defend, indemnify and hold harmless Company, its Affiliates, licensors, third party partners, officers, directors, employees and agents, from and against any and all claims, damages, actions, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (i) Your use of and access of the Platform, Content comprising the Platform; (ii) Your Content contributed to the Platform; (iii) Your violation of any term of these Terms; (iv) Your violation of any terms and conditions, policies etc. accepted by You; and (v) Your violation of any third party rights.

This defense and indemnification obligation will survive these Terms and Your use of the Platform.

21. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by any act or event beyond Our reasonable control, including pandemics, epidemics, war, strikes, industrial action, lock outs, government lockdowns/shutdowns, accidents, fire, blockade, terrorism or threat of terrorism, natural catastrophes, failure of public or private telecommunications networks ("Event Outside Our Control").

If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms: (a) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; (b) We will use Our reasonable endeavors to find a solution by which Our obligations under these Terms may be performed despite the Event Outside Our Control.

22. Other Important Terms

Miscellaneous: These Terms and the Privacy Policy represent the complete agreement concerning this license between the parties and supersede all prior agreements and representations between them. Company reserves the right, at its discretion, to change, modify, add or remove portions of these Terms provided that in case of any material changes which impacts the rights and obligations of the User, Company shall attempt to notify the User of such material changes and shall post the updated material terms on this page. In addition, when using particular features, services or Your Content on the Platform, You shall also be subject to any posted rules applicable to such features, services or Your Content that may contain terms and conditions in addition to those in these Terms. All such additional guidelines or rules are hereby incorporated by reference into these Terms. The date these Terms were last revised is identified at the top of the page. Subject to requirements of express consent under any applicable data privacy laws which We comply with, Your continued use of the Platform after We make changes is deemed to be acceptance of those changes, so please check the applicable Terms and/or policy(ies) periodically for updates. If any provision of these Terms is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the remaining provisions of these Terms shall not be affected. You may not assign Your rights and obligations under these Terms to any party, and any purported attempt to do so will be null and void. We may freely assign Our rights and obligations under these Terms of Use to any party whatsoever without any permission from You.

Governing Law and Dispute Resolution: Except in cases of exclusive jurisdiction of applicable local laws or where expressly prohibited by applicable laws, these Terms, its subject matter and its formation, are governed by Indian law. You and We both agree that the competent courts of India will have non-exclusive jurisdiction.

Contact Information and Communication:

  • Customer Support: Any enquiries You may have about Our service and features or if You need assistance with the Platform, You may write to Us at support@zvetya.com
  • Data Privacy: To ask questions on data privacy, exercise applicable data subject rights (to the extent you may enjoy any data subject rights as per privacy laws applicable to you) and our privacy practices, please email us at privacy@zvetya.com.
  • Content Grievances: If you see something objectionable, offensive, or adversely affects you or your community, or if you have any consumer complaint relating to the products on the Platform you can report it to our Grievance Officer at zvetya@zvetya.com with the relevant details of your complaint/concern. Please keep in mind that mere reporting to the Company doesn't guarantee that certain content will be removed from the Platform, however, we are committed to creating a safe environment and will consider all your genuine grievances/complaints.